Isfahancitycenter Privacy Policy
At IsfahanCityCneter we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly. This Policy explains our privacy practices for IsfahanCityCenter.com (we’ll refer to it as the "site") -("isfahancitycenter," together with "we," "us," and "our"). We'll refer to the Site and our other services as the "Services." This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that. If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the "Further questions and contacts" section at the end of this Privacy Policy.
1-Collection of Information
When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) we will collect the following from you:
Information you provide:1-Contact information- we receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, telephone number, email address so you can get support and use our services.
2- Surveys and contests - - we may, from time to time, offer surveys and opinion polls and ask you to provide information about your experience and feedback for our services. Occasionally we may organize you to contests, sweepstakes, competitions, prize draws, or other promotions (collectively "Contests") on our Site or through our Social Media channels and may offer a prize as a sign of appreciation to the people who have participated, qualified and/or completed our Contest. Information requested for entry may include personal contact information such as your name, email, address, phone number, etc. Participation is entirely voluntary and it’s up to you whether you choose to disclose any information or not.
Information we receive from your use of our services or third-parties
1. Automated information - when you visit our website we receive and collect information, which may - in certain circumstances constitute personal information - and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.
2. Website Analytics tools - We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
3. Other information – when you contact us, we will record the emails you send to us in contact form, to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response.
2-How we utilize information
Information you provide:
We collect, store and use the information you provide for the following reasons:
Contact information – to contact you regarding status of the services, functionality changes to our Site, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, and/or text message, as well as to inform you about account issues, service interruptions or updates, service improvements or new parts in accordance with our Terms of Service and applicable law.
Information we receive from your use of our services or third-parties
We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:
1. Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems.
2. Analytics tools – to improve services on our Site.
3. Information Logs – for diagnosing problems, administering our Site and resolving issues.
4. Other information - to maintain your account, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.
3.Purposes of data processing
When you access or use our Services, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data:
1. We strive to collect only the minimum personal data that we need to deliver any Services to you.
2. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
3. We make sure we only use your information for the purposes you have given us permission for. We rely on a number of legal bases to use your information, as set out in this Policy:
1. Contract – the use of your information is necessary to perform any contractual obligations in order to provide any Services to you or to administer any Contests you enter into.
2. Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.
3. Our legitimate interests – necessary for the purposes of our legitimate interests, such as to:
1. run, grow, develop and deliver our services;
2. detect and prevent fraudulent activities;
3. enhance the security of our network and information systems;
4. better understand how people interact with our website;
5. determine the effectiveness of our promotional campaigns and advertising; and
6. enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
4. Consent – we rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS, or telephone. You may withdraw your consent at any time by updating your personal Info/Settings in your user profile in our User Area, using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the "Further questions and contacts" section of this Policy.
4. How we share your personal information and who we share it with
All personal information collected by isfahancitycenter is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
1. If we are required by law - we will disclose information about you in response to a subpoena, court order, or other legitimate governmental request.
2. Our isfahancitycenter group companies, Subsidiaries, employees, and independent contractors - we will disclose information about you to our group companies, subsidiaries, business partners, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf and also for administrative purposes, billing and tax and all other purposes related to the management of your account. We require all of them to comply strictly with this Privacy Policy.
3. To Protect Rights and Property - We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use, preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety ofisfahancitycenter, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
4. With Your Consent - with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not.
5.Security measures
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
To protect against unauthorised access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
6. Your Rights
By visiting the My Details page in your User Area, you can access, correct, change, and delete certain personal information associated with your account. If you need further assistance, you can contact us using the details in the "contact Forms" section of this site to request any of the following:1. confirm whether or not personal data about you is being processed;
2. provide you with further details about how we process your personal data;
3. provide you with a copy of any data which we hold about you;
4. withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;
5. consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
6. request to update or delete personal data which we hold about you;
7. restrict the way that we process your personal data;
we will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.
